1. Application of the Terms of Use
The general terms of sale require the application of the general terms of use. These therefore apply to any service rented or purchased on Nexus Games.
2. Right of withdrawal and refund
In accordance with Article L.121-21-8 paragraph 13 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts to supply digital content whose performance has begun after the consumer's prior express agreement and express waiver of their right of withdrawal. The client acknowledges that Nexus Games will carry out immediate performance of the service as soon as the order is confirmed and expressly waives their right of withdrawal.
3. Payment
When placing an order, we invite the client to check the products in their basket. Nexus Games reserves the right to grant or refuse a refund in the event of an ordering error.
4. Delivery of services
Services are delivered to the client within 96 working hours (except in exceptional situations and on public holidays). The majority of Nexus Games services are delivered automatically within 5 minutes of payment; these times are not guaranteed, however, and may vary.
5. Availability of services
Nexus Games strives to offer 24/7 availability but is under no obligation to achieve a specific result. Access may be interrupted for maintenance, upgrades or technical reasons. Nexus Games reserves the right to suspend a person from its network in the event of a Denial of Service (DoS) attack and is in no way responsible for such interruptions.
6. Amendments to services
Nexus Games may terminate or modify the features of its services at any time, without notice.
7. Hosted content
Nexus Games is in no way responsible for the files hosted on its servers; the client alone is responsible. In the event of copyright infringement, Nexus Games reserves the right to delete the files concerned and, in the event of repeated reported copying, to close the service.
8. Lawful use of the services and abuse
The client undertakes to use Nexus Games services for lawful purposes only. The following are prohibited in particular: any illegal activity or activity infringing the rights of third parties; launching computer attacks from our infrastructure (DoS/DDoS denial of service, scanning, intrusion, brute force); sending unsolicited messages (spam, phishing); distributing malware; cryptocurrency mining; and any abnormal load intended to saturate or degrade the hardware, the network or shared services. In the event of a breach, whether observed by Nexus Games or reported by a third party, a network partner or an authority, Nexus Games reserves the right to suspend or terminate the service(s) concerned immediately, without notice or formal demand and without any refund, even pro rata, being claimable, sums already paid remaining acquired. This measure is without prejudice to legal proceedings and to compensation for any loss suffered by Nexus Games or by third parties.
9. Special conditions for game servers
The use of a game server requires the application of the general and special terms of sale. Nexus Games may modify the technical specifications of its game servers at any time (improvement or equivalent). Any modification linked to increasing the slot limit or exploiting a vulnerability is prohibited, on pain of immediate deletion without notice or refund. Nexus Games accepts no responsibility for data losses caused by the deletion of a game server.